Refund policy

REFUNDS AND RETURNS POLICY

Change of Mind

If you change your mind or received an unwanted gift, you may return your item.

For change of mind returns, our normal return period is 30 days from date of purchase. 

Please note, for any change of mind returns placed online, shipping costs are not refunded and return shipping costs are the customers responsibility.

Full Terms and Conditions:

  • items must be returned in new condition; we do not accept melted wax melts.
  • proof of purchase is required;
  • items returned can be exchanged for a similar item or exchanged for a store credit;
  • Online orders or purchases at pop-ups can be returned and exchanged in person at our location in Woodstock, Victoria, Australia;
  • Gift Cards cannot be returned or refunded 

Please also note, Customer Service will require photos of any item(s) that arrive in less than perfect condition.

Faults or Defects

The benefits above for change of mind are in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if they fail to be of acceptable quality.

If you require any further information regarding our refund and return policy, please contact our Customer Service team.

How can I return an Online order?

Please contact Customer Service via email (gallowayindulgence@gmail.com) and provide the following information:

  • Online order number;
  • Full name;
  • Email Address used for the order;
  • Photos of the item(s) if they arrived in less than perfect condition;

Customer Service will usually respond within 1 business day and advise next steps.

Please refer to the Refund Policy above for full terms and conditions.

Can I exchange an Online order?

You are welcome to exchange an Online order.

Please refer to the Refund Policy above for full terms and conditions.

What if I paid with a Visa gift card?

You will be issued a dusk Gift Card to the same value as store credit. We cannot refund back onto your Visa gift card.